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For this deliverable, students are requested to write a survey paper (6000 words) on “Ways IoT Will Affect the Future of Customer Service”.
must address the following Criteria:
· What: Cleary mention the topic and introduce it. 
· Why – “Why are we trying such technology, What are the drivers and benefits of the selected technology. 
· How –gather requirements for your project to define the scope. It gets no simpler than “How this technology is work?” 
· Application – that will work on and ultimately benefit from the selected technology?
· References: List all the references (books, journal/conference papers), web pages (include URL and webpage title) that have been used in the project.

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Internet of Things (IoT)

For this deliverable, students are requested to write a survey paper (6000 words) on “Ways IoT Will Affect the Future of Customer Service”.
must address the following Criteria:
What: Cleary mention the topic and introduce it.
Why – “Why are we trying such technology, What are the drivers and benefits of the selected technology.
How –gather requirements for your project to define the scope. It gets no simpler than “How this technology is work?”
Application – that will work on and ultimately benefit from the selected technology?
References: List all the references (books, journal/conference papers), web pages (include URL and webpage title) that have been used in the project.

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